Paradisus Playa Del Carmen

 Anastasia:

 

 

Hello Everyone,

Today, I want to share my experience staying at Paradisus Playa Del Carmen.

Overall, I really liked the hotel, but there were some services, so my final rating would be 8/10.

• Service It was good. When we arrived, we inquired about a room upgrade, and they offered us a good price for a family suite. Since the room wasn’t ready, we had to wait three hours, but they refunded 20% of the upgrade price and provided us with a temporary room to rest, which was great because it was already late and the kids were exhausted.
• Downsides: I had to call multiple times regarding laundry service, and I experienced the same issue when requesting water or milk for the baby.
• Food It was quite good. However, reservations were required for restaurants, and sometimes the only available times were inconvenient (like 8:30-9:00 PM). On the adults-only side, though, it was much easier to book a table at the desired time, and the food and drinks there were noticeably better.
• Beach There were some rocks and seaweed, but the staff cleaned it regularly, and the rocky areas were marked off.
• Pool area People were arguing a lot over sunbeds, and by 7 AM, all the loungers were already taken.
• Kids Club There were two groups: 1-4 years old and 4+ years old, each with its own daily program. My 2-year-old daughter enjoyed it. Theres also a separate water play area for kids, and adults can go down the slides too.
• Entertainment Both the adult activities and the kids disco were quite nice.

That's pretty much it!

 

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